I have been incredibly impressed with the service and help I have received. I had a clear idea of the Solution I wanted and Smile Computer was happy to work towards this Solution with me, he suggested some excellent ideas, but did not try to impose his ideas…
Shashikant Pise
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1. Support Defined :
In Web Hosting 'Support' is defined as "Instant Response with proper solution". We, at Smile WebWorld, have well understood this definition and are always trying to give proper and timely solution to our customers' queries.
We have the best technical team, fully qualified and experienced, to assist our Customers. For us 'Support' means to assure that none of the Customers is dissatisfied and none of their queries remain unanswered.
Smile WebWorld technical team is always on the alert and in case of any problem; we take every step to get the problem solved so that the customer does not face much losses. This can be well stated by the fact that we were able to solve the problems of Virus attacks like Code Red, Nimda and Slammer virus which crippled almost all the networks in the world, without much downtime and without losing any data.
For us 'Support' is not just 24 x 7 Support, it is something more than that. We assure that our customers are worry-free when they purchase service(s) from us.
2. What We Support :
At Smile WebWorld we include a number of support services for free that you will be charged for elsewhere.
Following is the chart showing information about the support available in free or fee based:
1) Dedicated Hosting 2) Virtual Hosting
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|||||||
| Operating System | |||||||
| Advise | * | ||||||
| Troubleshooting | * | ||||||
| Apply Standard Patches | * | ||||||
| Initial Custom Partition | * | ||||||
| Kernel Upgrade | * | ||||||
| Operating System Customization | * | ||||||
| Operating System Re-install or Upgrade | * | ||||||
| Web | |||||||
| Advise | * | ||||||
| Initial Configuration | * | ||||||
| Troubleshooting | * | ||||||
| Install Basic Module/ Service Packs | * | ||||||
| Install Additional Module / Service Packs | * | ||||||
| Recompile Apache / Re-install IIS | * | ||||||
| FTP | |||||||
| Advise | * | ||||||
| Initial Configuration | * | ||||||
| Troubleshooting | * | ||||||
| Install Basic Module/ Service Packs | * | ||||||
| Install Additional Module / Service Packs | * | ||||||
| Recompile Apache / Re-install IIS | * | ||||||
| DNS/IP | |||||||
| Advise | * | ||||||
| Initial Configuration | * | ||||||
| Troubleshooting | * | ||||||
| Install Basic Module/ Service Packs | * | ||||||
| Install Additional Module / Service Packs | * | ||||||
| Re-install DNS | * | ||||||
| Assign Additional IPs | * | ||||||
| Advise | * | ||||||
| Initial Configuration | * | ||||||
| Troubleshooting | * | ||||||
| Install Basic Module/ Service Packs | * | ||||||
| Install Additional Module / Service Packs | * | ||||||
| Customization | * | ||||||
| Software | |||||||
| Full Support | * | ||||||
| Install only | * | ||||||
| Upload only | * | ||||||
| Install other Software | * | ||||||